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Telehealth has opened up doors we didn’t even realise existed!


Alana Maley-Berg

Psychologist, CEO and Founder of One Central health


 

Tell us about yourself and your practice!

One Central Health provides a range of allied health and paediatric services and is a registered NDIS provider. Psychology, occupational therapy, speech pathology, autism assessments, behaviour therapy, counselling, dietetics… You name it, we do it!”

There’s nothing that motivates me more and fills me with as much pride as seeing our team help improve the lives of our clients and their families.

 

"Telehealth has opened up doors we didn’t even realise existed!"

 

What’s your experience with telehealth been like to date? How has this changed since the outbreak of Coronavirus?

Prior to coronavirus we were almost exclusively conducting therapy face to face. We were worried that the pandemic would mean our clients wouldn’t have access to much-needed therapy. To be honest, we were also a bit concerned about the effectiveness of therapy via telehealth, but all of our team members and clients were in for a welcome surprise! 

The concept of telehealth wasn’t one we seriously considered prior to coronavirus but we’ve never looked back. When we found Coviu we were immediately drawn to its reliability, simplicity and effectiveness. A real selling point for us was the enhanced security that Coviu offered, which many other video-conferencing programs didn’t.

An additional reason why we chose Coviu was the recommendation by the Australian Psychological Society. The APS is a trusted partner of Coviu which gave us the reassurance we needed to know that this software would be able to meet our requirements, help our clients and maintain the security we needed.

Client feedback about using Coviu has been great!

Coviu customer offering telehealth services beyond the pandemic

 
What are the benefits of using telehealth for your patients? 

Telehealth has opened up doors we didn’t even realise existed! Our clients could continue their therapy throughout COVID-19 and we are finding that some clients are preferring to continue with tele-therapy even as restrictions ease in WA. Our regional clinics are also able to extend the reach of their services to areas of the state that have previously had no access to these vital services. 

 

Which features have you been using and why?

Our clinical team loved using the many features Coviu had to offer to enhance the telehealth experience for our clients. We used the whiteboard, web-info sharing, online game play and shared screen capabilities to assist us with clients. It was also great to be able to link up with up to four people at once.

Booking our clients in and scheduling appointments was super easy and the diary function was simple to learn and work. Our clients were appreciative of how easy the process of using the emailed link was.

Whenever we needed tech support or had Coviu related questions, we found that the Chat Bot and the support team behind it was quick, effective and very helpful. All our issues were fixed right away – even if it meant we had to have a video call to talks us through the troubleshooting.

 


To learn more about Coviu and how to implement telehealth into your practice:

Book a Coviu Demo