Telehealth Reimbursements

Telehealth Medicare Items Made Permanent! The Government is providing $106 million over four years to support permanent telehealth services, ensuring greater flexibility to patients and doctors for the delivery of health care; allowing GPs, specialists, and allied health professionals to continue to consult with their regular patients online.

We've gathered together many of the phone and video telehealth reimbursements that are available for patients across different medical and allied health services and have updated them to reflect the recent information made available by Medicare regarding permanent telehealth. 


Have a question on any aspect of Australian Medical Billing? You can ask it here at MBS Answers for free.

Coviu Reimbursement Fact Sheets

Reimbursement Fact Sheet

Select your specialty to download our printable fact sheets with the item numbers and details for specific reimbursements available. We'll keep you updated as the reimbursements change.

Coviu Webinar Reimbursement Series



Discover Phone Telehealth

Phone Telehealth has arrived on Coviu. Learn more about the benefits of Phone Telehealth and its use cases, as well as Phone and Video MBS Items in this Coviu and Synapse Medical webinar!

Learn about:

  • Coviu's CEO and Co-Founder Dr Silvia Pfeiffer takes us through Coviu's Phone Telehealth functionality, the benefits and its use cases

  • Dr Margaret Faux, CEO of global Medtech company Synapse Medical provides an update on the latest Phone and Video MBS items, the difference between them and how they can be utilised

  • Zoe Penders, Physiotherapist from Biosymm discusses their experience with Coviu's Phone Telehealth functionality and how it has allowed them to elevate their clinic management.

  • Plus, a demo of Coviu's phone functionality and Q&A!

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Part 1: Telehealth Reimbursements

Coviu, ran a webinar with Margaret Faux, CEO of Synapse Medical, the only person in Australia to receive a doctoral degree in Medicare claiming and compliance. Synapse Medical was the first Australian provider of medical billing, coding, transcription providing a number of resources and information related to this area. The webinar touches on telehealth reimbursements, specifically pertaining to the recent changes.

Learn about:

  • What are the telehealth MBS changes

  • Understanding what these changes mean for you and your practice

  • How to adapt your practice to adhere to these changes


Part 2: Best Practices for Medicare Telehealth Reimbursements


With telehealth now a permanent fixture of Medicare, there are many lingering questions around access and we went straight to the source. We partnered with the Department of Health to deliver a free, live webinar! 

Coviu was lucky enough to have Louise Riley from the Medicare Review Unit join us to chat about integrity and compliance when delivering telehealth.


The Latest Telehealth MBS Item Changes

There have been some recent changes to MBS Telehealth Items. But what does this mean for you and your practice?

Medicare expert Dr Margaret Faux, CEO of global Medtech company Synapse Medical, keeps you up to date with the latest changes!

Watch this informative rapid-fire update and learn about:

  • What are the telehealth MBS changes
  • What do they mean for you and your practice
  • Q&A
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How is Telehealth Reimbursed in Australia?

Many patients and providers can benefit from various reimbursement schemes for different telehealth reimbursements.

A range of programs from the government, medicare, and private health help make telehealth more affordable and accessible because they recognise the value of telehealth to patients and providers.

The COVID-19 pandemic has led to a significant increase in the Medicare Benefits Schedule (MBS) items that cover telehealth.

We've gathered together the current reimbursement schemes and will keep this list up to date. 


Telehealth Reimbursement Programs

  • Medicare Benefits Schedule (MBS)
  • Private Health Insurance
  • Commonwealth Home Support Programme (CHSP)
  • Home Care Packages Program (HCP)
  • Department of Veteran Affairs (DVA)
  • National Disability Insurance Scheme (NDIS)

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