Coviu Customer Stories

Check out how practitioners are using Coviu to improve their businesses and continuity of care.

Success Story - Psychology

Coviu Expands READ Clinic's Clinical Footprint

Nathan Beehag is a Senior Clinical Psychologist and Director at the READ Clinic, passionate about treating people who have experienced trauma. He explains how Coviu has helped the clinic reach more clients with hybrid care. A large private psychology practice with over 30 psychologists, the READ clinic is able to reach more clients than ever before with virtual care.

Nathan at the Read Clinic
aged care
Success Story - Aged Care

Virtual Care for Elderly in the Community with Blue Care

Coviu interviews Blue Care’s Nicole Bennett to understand how Blue Care is using a mixture of in-person and virtual consultations to effectively treat elderly patients in their homes. Nicole is leading Blue Care into the future of aged care delivery with Coviu’s platform and discusses how it is using telehealth to improve health outcomes in the sector.

Success Story - Psychology

Psychology Support for Burnout with Telehealth

Since 2013, Shannon Swales has been delivering psychological services to combat burnout via telehealth, reaching more patients and achieving greater flexibility for her practice. Born out of Shannon's burnout recovery, Burnout Psychology Support is a therapeutic space where individual and group psychotherapy is provided to individuals who feel overwhelmed, lost, alone, trapped and absolutely exhausted every single minute of every single day and are looking for answers and support to find a way out. They are looking for a way to navigate through the chronic stress brought about by their work or caregiving responsibilities.

Shannon Swales
Patti Bastick
Success Story - Oncology

Dr Patti Bastick on Effective Virtual Care for Cancer Patients

Coviu interviewed Dr Patti Bastick, a Medical Oncologist and Director at St George Oncology Associates and one of Coviu’s ‘Angel Investors’ about the effectiveness of virtual care in oncology. Dr Patti Bastick is a Medical Oncologist with a special interest in the treatment of patients with breast and genitourinary cancers, including testis, prostate, bladder and kidney cancers. She is a senior staff specialist at St George and Sutherland Hospitals in Sydney, and the Medical Director of Cancer Care Partner, Cancer Care Foundation and St George Oncology Associates.

Success Story - Counselling

Fully virtual counselling service with a fun marketing twist

I created a queer-friendly, cozy, supportive corner of the internet where we don't take ourselves too seriously. Our branding is bright, friendly and based around ginger cats, who are not known for being particularly smart but are certainly very affectionate. Read full story here.

Success Story - Aged Care

Outback Futures Supporting Rural & Remote Communities With Telehealth

Outback Futures seeks to address the gaps in mental health and wellbeing services provided to rural and remote Australian communities. Video connection allows the Outback Futures team to continue connection and therapy between in-person consultations. Telehealth is a fundamental part of their service delivery and is effectively contributing to significant changes in mental health and wellbeing outcomes across Asutralia's outback.

Success Story - Addiction

Battling Australia's Alcohol Problem with a Telehealth Home Detox Program

The Clean Slate Clinic is a Telehealth program that supports Australians to safely undergo alcohol detox from home. Since establishing at the beginning of 2021 over 50 patients have successfully undergone an at-home alcohol detox program completely via telehealth. This new model has proven to be safe, effective, and convenient, making alcohol treatment widely available to all who need it, regardless of their location.

With Photo Alt-Nov-30-2021-01-42-55-15-AM
Success Story - Aged Care

Reimagining Aged Care with Zoë Callister-Hakewill from Dr's On Call

While the world has been going through a major technological transformation since the beginning of the millennium, the aged care sector has changed very little in that same time frame. With a rapidly ageing Australian population, there has never been a better time to reimagine aged care as we know it. Dr’s on Call is at the forefront of making this happen. Read their story here.

Success Story - General Practice

Once a GP tries video telehealth, they will be hooked!

Dr Andrew Baird, GP and telehealth advocate, spoke to Coviu about his experience with video consultations over the past 12 months. Dr Baird has achieved a 0% no show rate for his telehealth appointments, and patients absolutely love the flexibility it provides. One notable benefit Andrew identified, is the ability to build rapport with patients remotely, particularly by being introduced to their various family pets!

Dr Andrew Baird talk to Coviu
Success Story - Pyschology

Telehealth has opened up doors we didn’t even realise existed!

Alana Maley-Berg is a Psychologist, CEO and Founder of One Central health in Perth, WA. One Central Health provides a range of allied health and paediatric services such as psychology, speech therapy, occupational therapy, counselling, autism assessments, dietetics and more. Alana and her clinic initially transitioned to video telehealth during COVID-19, when staff and clients fell in love with its simplicity, convenience and ability to achieve excellent outcomes!

Success Story - Dietetics

Making my healthcare services accessible to all

Amanda Clark is an Advanced Accredited Practising Dietitian and Director of Great Ideas in Nutrition, located in Tweed Heads, NSW. Her clinic has always offered telephone consultations, but she says that 'taking up Coviu at the start of COVID was magic'. The visual component of their services is perfect for telehealth and nothing is better than hearing a client in a Coviu call say "I see exactly what you mean". Telehealth has expanded Amanda's clientele. She has picked up clients in Darwin, Melbourne, Sydney and rural areas, all of whom appreciate the accessibility of online video consultations.

Success Story - Psychiatry and Psychology

How video telehealth created flexibility for our practice and patients

Psychiatrist Dr Oleh Kay and Clinical Psychologist and Neuropsychologist Dr Marjorie Collins are the owners of PsychPlace in Scarborough Western Australia. The couple took up telehealth at the beginning of the pandemic and even though they had no prior experience, they quickly became adept at managing the telehealth processes. Some of their patients were travelling over 1800 km to see them, so offering video consultations was a welcome addition to their practice. Not only could they continue offering healthcare services safely, but they also drastically reduced travel time for many patients.

Success Story - Psychology

I Converted my Practice 100% Online, and Moved to Hamilton Island!

Kathy Matheson, Psychologist and Founder of Karepsych, is somewhat of a telehealth pioneer. She had been experimenting with video consultations for a few years before the pandemic, particularly for clients who had to travel and move around for work. After their initial success with telehealth, Kathy moved to Hamilton island and with the help of her husband, an experienced IT professional, they set up a 100% online psychology clinic.

Success Story - Nursing

Changing Perceptions of Medical Marijuana Through Education

Renee Harper worked as a Registered Nurse in her local hospital ICU for years. After seeing a loved one experience negative side-effects from the prescription medication, Zoloft, she began to look for alternative options. She has since opened Green Hope Wellness CBD clinic, where she works with doctors to help people get off of medication like Zoloft and opioids, with great success. She also does free cannabis education and follow-ups to ensure safe therapeutic treatment for patients. Renee has been offering telehealth for most appointments across the USA, even before COVID-19. She is dedicated to supporting research that changes the way cannabis and other alternative medicine are seen around the world.

Success Story - Speech Pathology

Getting your Speech Pathology Clinic - Online!

Kanella Mendigorin is a Paediatric Speech Pathologist at Shine Early Intervention in South West Sydney. She is known for her ability to help fussy feeders eat new foods, and to help children read for the first time. Shine Early Intervention picked up Coviu at the beginning of the pandemic, as a way to ensure their clients could still access their valuable health services. Since then, they have also discovered other benefits of telehealth, particularly for school children with Autism Spectrum Disorder who have greatly enjoyed playing the interactive games and working on their skills online. One boy dislikes the embarrassment of working on his social skills at school with a therapist, and now enjoys working on them online with another boy of the same age, and his classmates are none the wiser!

Success Story - Psychology

'As Good as a Face-to-Face Session' - Telehealth Success

Ailie O'Flaherty is a Psychologist at Esteem Psychology, a small Newcastle-based team of Clinical Psychologists from a public health background. Since telehealth has become more mainstream, they have seen greater acceptance by clinicians and clients. It's allowed them to have greater flexibility in service provision. They have had positive feedback from clients that it is as good as a face to face session, that clients feel connected to the therapist and that some people actually prefer the flexibility of being able to have the session wherever they are.

Success Story - Nursing

Enhancing Diabetes Care for People with Intellectual Disability

Jayne Lehmann is a Registered Nurse, Credentialled Diabetes Educator and Director of EdHealth Australia. Her story is half personal, half business. Jayne's late daughter, Sarah, was diagnosed with Dravet Syndrome, a rare medical condition which left her with a 'catastrophic encephalopathy', severe intellectual disability, communication and behavioural disorders and a gait problem requiring the use of a wheelchair for when she needed to walk any distance. Jayne has since used her skills and personal experience to develop online training modules to help disability support workers learn how to administer insulin and care for patients with diabetes.


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