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Plans & Pricing

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Annual Billing
Monthly Billing

Get 2 Months Free With Annual Billing.

Essentials

$24 Per user per month
$20 Per user per month

10 SMS per user per month*

120 SMS per user per year*

  • You get the Following Features:
  • Maximum of 4 People in a Consultation
  • 1 Customisable Form per Account** NEW
  • Online Bookings & Scheduling Functionality
  • In-Call Payments (2.5% + Stripe Fees)
  • Interactive Tools
SEE FULL FEATURE SET

Billed Annually at $240 AUD

Experience the Standard Plan with Your Free 2 Week Trial.

Standard

$48 Per user per month
$40 Per user per month

30 SMS per user per month*

360 SMS per user per year*

  • You get Everything in Essentials, Plus:
  • Maximum of 6 People in a Consultation
  • 5 Customisable Forms per Account** NEW
  • Advanced Online Booking Functionality
  • Multiple Payment Options (1.5% + Stripe Fees)
  • Ability to Triage Through the Central Waiting Area (Mimics a Virtual Reception)
  • SMS & Email Invitations
  • Audio & Video Consultation Recording
NEW Add phone calls for $15/mo/account
LEARN MORE
SEE FULL FEATURE SET

Billed Annually at $480 AUD

Premium

$66 Per user per month
$55 Per user per month

60 SMS per user per month*

720 SMS per user per year*

  • You get Everything in Essentials & Standard, Plus:
  • Maximum of 20 People in a Consultation NEW
  • 10 Customisable Forms per Account** NEW
  • Usage Reporting
  • Multiple Payment Options (1% + Stripe Fees)
  • Exit Forms & Surveys
NEW Add phone calls for $15/mo/account
LEARN MORE
SEE FULL FEATURE SET

Billed Annually at $660 AUD

Enterprise

Custom Pricing

Customised SMS Allocation

Customised SMS Allocation

  • You get Everything in Essentials, Standard & Premium, Plus:
  • Complete White Labelled Solution
  • Ability to Manage Multiple Sites
  • Single Sign-On Capabilities
  • Comprehensive Reporting Capabilities
  • Dedicated Implementation Team
  • Customisable Intake Forms
  • Access to Complimentary Users
  • Various Billing Options Available to Support Different Business Models
Get in Touch. We can Tailor a Plan to Your Needs!
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Compare Plan Features

Compare Plan FeaturesPlan Features
Essentials
Standard
Premium
Privacy & Security
End-to-End Encryption
HIPAA Compliant
Room Lock
Consultation Features
Minutes
Unlimited
Unlimited
Unlimited
Sessions
Unlimited
Unlimited
Unlimited
Maximum Number of People in a Consultation
4
6
20
Number of Meeting Rooms
1
2
Unlimited & Configurable
Private Consultation Rooms (User Rooms)
Blurred Background
File Transfer
Audio Consultation Recording
$10/month/account
Video Consultation Recording
$10/month/account
Dual Screen
Available to Install
Text Only Sessions
$20/month/account
$20/month/account
$20/month/account
Phone Capabilities
$15/month/account
$15/month/account
Every 5th User Free
Virtual Waiting Area
Triage Through a Central Waiting Area
Forms
Configurable Consent Form
General Telehealth Consent Form
Unlimited Customisable Draft Forms
Number of Customisable Forms per Account**
1
5
10
Additional Customisable Forms per Account
$5 per month or $50 per year
$5 per month or $50 per year
$5 per month or $50 per year
Exit Forms & Surveys
Available for Purchase
Available for Purchase
Messaging
Email Invitations
SMS Invitations
Available with the Scheduled Sessions App
SMS Allocation*
10 SMS per user/month (Monthly Plans) or 120 SMS per user/year (Annual Plans) with Scheduled Sessions
30 SMS per user/month (Monthly Plans) or 360 SMS per user/year (Annual Plans)
60 SMS per user/month (Monthly Plans) or 720 SMS per user/year (Annual Plans)
Booking Management
Appointment Scheduling
Available for Purchase
Consultation Scheduling
Online Booking Integrations
Health Engine, MyHealth1st
Halaxy, Cliniko, Acuity Scheduling
PMS Integrations
MediRecords, Clinic to Cloud, Nookal, Halaxy
Interactive Tools
Screen Sharing
Whiteboard Functionality
Video Player
YouTube Player
Share Document Camera
Drag n Drop Customisable Game
Available for Purchase
Available for Purchase
Available for Purchase
Web Coaching - Role Playing
Available for Purchase
Available for Purchase
Available for Purchase
Payment Functionality
In-Call Payment
2.5% + Stripe Fees
1.5% + Stripe Fees
1% + Stripe Fees
Pre-Call Payment
Available for Purchase
Medipass
Available to Install
Available to Install
Available to Install
Clinical Apps
Pearson Clinical Apps
Available for Purchase
Available for Purchase
Available for Purchase
eLr for Speech Pathologists
Available for Purchase
Available for Purchase
Available for Purchase
Pulse Oximeter
Available for Purchase
Available for Purchase
Integrated Mental Health Forms (eg: DASS -21, GAD-7, PHQ-9, K10, PCL-5)
Available for Purchase
Available for Purchase
Available for Purchase
Interpreters On Demand (2M lingo™)
Available to Install
Available to Install
Available to Install
Reporting
Usage Reporting

Enterprise

Get in touch. We can tailor a plan to your organisation's needs!

 

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With elevated features and time-saving tools, we’re confident you’ll love using Coviu.

Trial Coviu's Standard Plan with a 2-week free trial. No credit card required.

You'll be able to select your plan once your trial ends. 

Not sure what plan is right for you? Talk to our team.

Frequently Asked Questions

Does the pricing above include GST?

Yes, the pricing above includes GST (10%).

I've tried Coviu already, can I skip my free trial?

Yes you can! You might want to skip your Coviu trial because you have:

  • Tried Coviu already

  • Need your Coviu invoice instantly

  • You just want to get set-up straight away!

We have outlined the steps to take here, to activate your account immediately. 

What is the difference between Meeting Rooms and User Rooms?
User Rooms refer to your own private room link. This is similar to your office room where you will hold your video consultations with clients and patients. In addition, team members have access to Meeting Rooms. Meeting Rooms can be used for just that, to hold an internal meeting or you can use it as a reception area for greeting clients or patients before transferring them to a clinicians User Room. Learn more here.
How secure is Coviu?
Coviu is HIPAA Compliant and has end-to-end encryption (E2EE) ensuring your data is always safe and secure. You can learn more about our privacy and security measures here.
How often does my included SMS allocation renew? And what happens if I send more than my included SMS allocation?*

The number of SMS included in your plan renews each month, on your billing date if you are on a monthly billing plan. If you are on an annual billing plan your SMS allocation can be used as needed across the year.

The SMS allocation included in your plan is designed to cover your core messaging features including invitations, waiting area alerts, appointment confirmations and reminders depending on the features of your account.

You are able to send additional SMS once you have reached your allotment, however, you will be charged at the following SMS rates: 

  • On the Essentials plan, it is at the rate of $0.15 for each additional message.
  • On the Standard plan, it is at the rate of $0.12 for each additional message.
  • On the Premium plan, it is at the rate of $0.10 for each additional message.
An In-App SMS Usage Tracker has been enabled so admin users can keep track of their SMS usage. The SMS Usage Tracker is visible in your Coviu Dashboard as well as the Billing/Payment area.

On the Essentials Plan, SMS capabilities are available only if the Scheduled Sessions and/or Customer Connect App is installed.

For more information, check out the following help articles:

I need more customisable forms on my plan. How do I get access to this?**
The number of customisable forms included on your account pertains only to 'published' forms meaning that, that is the allotted number of forms that you can have in use at any one time. This means you can have as many unpublished draft forms that are not in use with the ability to publish and unpublish forms as you wish if your limit has been reached. Additional published customisable forms are $5 per month or $50 per year. Alternatively, you can upgrade your account to a different plan to receive access to more forms and other features. 
Where do form responses get saved and what customisable options do I have?
Forms can be saved by downloading them to one's local device and these will also be saved securely within your account's cloud storage. For some customisable form ideas and how to create forms, you can click here for a detailed run-through! To learn more about launching forms within your Coviu call, click here.
For in-call payments, what do the fees include?
For all in-call payments, Coviu takes a small fee for each processed payment. Depending on your plan type this fee varies (see above pricing table).  In addition, there is a Stripe fee taken for each processed payment. Again, depending on your plan type this fee varies. You can learn more about Stripe's fee pricing here. If you require assistance in setting up your Stripe account with Coviu click here.

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