Telehealth Opportunities for Aged Care

Improving the quality and accessibility of aged care. 


Coviu, Hybrid Care for Aged Care

Coviu is an all-in-one virtual care platform for residential aged care facilities and aged care providers. Coviu's elevated telehealth software solves many of the current gaps in aged care, highlighted in the 2021 Royal Commission into Aged Care Quality and Safety.

Virtual care for elderly patients offers:

  • Better quality healthcare outcomes with continuity of care and greater communication between all practitioners

  • Long-term management of symptoms with remote patient monitoring, reducing hospitalisations and emergency department visits

  • Saved time, travel, and costs

  • Safer care and a zero/reduced transmission environment

  • Reduced mobility restrictions

  • Ability to unite all decision makers in one forum, regardless of location

  • A solution to staff shortages and reduced out-of-hours capacity

  • Improved medication management

  • A powerful toolbox supporting treatment of a wide variety of conditions. From medical interpreters through 2M Lingofor CALD patients to remote cognitive assessments

    and more...

9 Million+

Telehealth consultations have been successfully delivered globally using Coviu.

We Support

Residential Aged Care Facilities (RACFs)

RACFs can currently access funding from their Primary Health Network to set up an effective virtual care environment. Coviu provides the software and support RACFs need to benefit from virtual care through training and a library of resources. Upskilled RACF nurses can aid patients' telehealth calls, facilitating online access to clinicians around the clock including regular checkups, telepsychology and medication reviews. No more staff shortages or out-of-hours care limitations preventing care.


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Home Care Providers for Aged Care

Coviu solves the needs of practitioners delivering at-home and short-term care to elderly patients in the community. From home medicines reviews to remote patient monitoring to tapping into advice from more senior practitioners or external providers on the spot, Coviu is a multifaceted solution with the software and training to allow aged care providers to deliver better healthcare. Free up staff time, reduce costs and improve patient treatment by upskilling nurses, physiotherapists, podiatrists and other therapists as telehealth leads.


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Design a Practice for Elderly Patients

Remote patient monitoring

Remote Patient Monitoring

Coviu’s Pulse Oximeter App and dashboards powered by ZEDOC measure patients’ self reported data over time, preventing chronic illness and enabling more proactive treatment options.

Ipad Angled

50+ Apps with Measurable Outcomes

From remote cognitive assessments to on-demand medical interpreters.

Group video calls

Individual and Group Consultations

Phone and video call options for both individuals and groups with rooms for up to 20 people. Bring in family members and support.

HIPAA Compliant

Safe and Secure

HIPAA compliant and end-to-end data encryption.

Medipass Payment Integration

In-call Patient Payments

An integrated billing system that is Medicare compliant and takes payment in the call.


Powerful Yet Simple

Fully browser based and easy to use for all ages.  

Integration with software

Integration with Industry Software

Integration with platforms such as MediRecords and highly interoperable with most industry software.  

All the Features You Need to Deliver Hybrid Care

Coviu’s platform offers all-in-one virtual care and gives you the flexibility to pick and choose from features to build the optimal hybrid care model for your practice.

  • Easy, no downloads

  • Remote patient monitoring

  • 50+ Apps with measurable outcomes

  • Medical Interpreters through 2M Lingo

  • Individual and group consultations

  • Safety and security

  • In-call patient payments

  • Integration with MediRecords


Key Integrated Features

2M lingo™

2M lingo

2M lingo™ by 2M Language Services is an embedded application that provides seamless, in-app language interpretation for Coviu video calls with the click of a button.  2M lingo™ supports on demand interpretation in over 250 languages including Aboriginal and Torres Strait Islander languages.


Remote Patient Monitoring with ZEDOC

Coviu integrates with ZEDOC powered by the Clinician for comprehensive dashboards allowing clinicians to enrol patients into purpose-built digital pathways measuring key objective vitals over time.

Pulse oximeter

Pulse Oximeter Remote Monitoring App

This app enables you to remotely monitor your patients using Bluetooth pulse oximeter devices.

Pearson assessments

Pearson Assessments 

Assess your clients professionally with Pearson Assessments including: CELF-5, WISC-V and WAIS-IV

Mental Health Forms

Mental Health Forms

Easily administer mental health forms such as PHQ-9, K10, GAD-7, and DASS-21, with automatic scoring within your telehealth call.


Medipass Payment App


The Medipass Coviu app allows healthcare providers to easily determine patient eligibility, raise insurance claims and process patient card payments entirely online from the Coviu platform.

What's the Clinical Evidence of Using Telehealth?

  • Nearly 30% of older Australians are from a Culturally and Linguistically Diverse (CALD) background. The 2M Lingo™ App offered through Coviu, helps providers fulfill their obligations to provide culturally safe and appropriate care under the Australian Aged Care Quality Standards and recommendations from the Royal Commission into Aged Care Quality and Safety. Read More.

  • Dementia Australia estimates that for Indigenous Australians, a community with a significantly higher rate of dementia than the average Australian, the time between the onset of symptoms and dementia diagnosis often exceeds three years, which could potentially be reduced by increasing access to specialists by telehealthRead More.

  • The majority of pharmacists (4/5) reported they would be prepared to use a virtual care system as part of their routine practice. This followed a report highlighting improved medicine uses for patients with dementia and cognitive challenges in residential aged care facilities. Read More.

  • A 2020 survey revealed that 91% of seniors found it easy to use the technology necessary to complete their telehealth visit. Read More.

Read More Clinical Evidence here.


Case Study

Virtual Care for Elderly in the Community with Blue Care

Coviu interviews Blue Care’s Nicole Bennett to understand how Blue Care is using a mixture of in-person and virtual consultations to effectively treat elderly patients in their homes. Nicole is leading Blue Care into the future of aged care delivery with Coviu’s platform and discusses how it is using telehealth to improve health outcomes in the sector.

Case Study

Reimagining Aged Care with Zoë Callister-Hakewill from Dr's On Call

While the world has been going through a major technological transformation since the beginning of the millennium, the aged care sector has changed very little in that same time frame. With a rapidly ageing Australian population, there has never been a better time to reimagine aged care as we know it. Dr’s on Call is at the forefront of making this happen.

Want to Know How Coviu Compares to Other Solutions?


Coviu's Telehealth Training Academy

Aged Care Providers and RACFs looking to leverage virtual care can take advantage of the Coviu telehealth academy with a free library of resources including, a series of short videos, technical tips and help articles explaining the basics of virtual care. This will help you:

  • Upskill staff such as nurses, physiotherapists, podiatrists and other therapists to act as telehealth leads in your organisation!

  • Ensure staff during home visits have the tools and knowledge to aid and facilitate telehealth consultations for patients dialing in external providers, senior staff and support where required. 

  • Determine what you need to set up a successful telehealth environment before applying for PHN funding. Don't waste funds!


In the News

As Featured In

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Practical Steps for Telehealth in Aged Care


There needs to be a focus on the practical implementation of virtual care tools in aged care homes, writes CEO & Co-founder, Dr Silvia Pfeiffer for The Australian Ageing Agenda.

From better frequency and access to care with reduced travel requirements to a solution to staff shortages and limited resources, the advantages of virtual care extend to both patients and clinicians. 

Telepsychology Bridging Gap for Aged Care Residents at Christmas


Aged care residents have the option of telehealth where there is a shortage of mental health support, bridging service gaps during holiday periods, Aged Care News reports. Dr Annie Banbury, Clinical Research Lead at Coviu discusses the latest research.

Telehealth is Important in Aged Care


Telehealth is important in aged care, but staff must be properly trained to optimise its effectiveness, Bianca Roberts from Aged Care News reports. Dr Annie Banbury, spoke with Aged Care News and believes that more training is needed to support aged care staff in transitioning to a 21st-century model of care.

The Australian Financial Review Applauds Coviu's Virtual Care Solution


The Australian Financial Review (AFR) has recognised Coviu's significant contribution to digital healthcare in two recent articles. The AFR highlights Coviu's evolution from video telehealth to an all-in-one virtual care engagement platform, as well as the vast opportunities created for health providers through its software.

We Help You Every Step of the Way


Considering an Enterprise Plan?

Coviu provides a number of options for you to get started depending on your type of organisation and needs. Our enterprise plans come with a wide range of features and options from white labelling to a dedicated telehealth implementation specialist.

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Dedicated Telehealth Implementation Specialist

Your dedicated telehealth expert will be with you at every step of the way as you roll out Coviu across your organisation. They'll take the time to get to know your business, understand your challenges, set realistic goals and work with you and your team to attain them. 

Australia's Leading Telehealth Provider

Trusted by

Australian Unity
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Copy of nsw-gov (4)
Healthdirect (1)
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"I love video telehealth, I think it's fantastic. It provides a whole lot of flexibility to families, and to our staff”

Amy Turner Amy Turner Youthrive

"One thing that coronavirus had taught me was that, for the right client, telehealth outcomes can be just as good as, if not better than, face-to-face sessions"

Marion Adeney Steel Marion Adeney-Steel Remedy Healthcare

"Unlike non-telehealth specific platforms, Coviu is set up with everything that you need and nothing that you don't"

Rebecca Frost Rebecca Frost Benchmark Psychology

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Telehealth for Enterprise

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