Back to blog

How to Guide | Troubleshooting Tech Issues In Consultations

From connectivity issues to software glitches, troubleshooting technology problems during telehealth consultations is crucial for ensuring a smooth and effective session. We've included a downloadable list of troubleshooting tips for you to use as well!

Troubleshooting Tips Telehealth

Here are some essential strategies to help healthcare professionals handle technology issues during telehealth consultations:

  1. Be Prepared: Before the consultation begins, ensure that all necessary equipment, such as cameras, microphones and software are functioning correctly. Familiarise yourself with the telehealth platform's features and settings to troubleshoot common issues quickly.

  2. Test Connections: Test your internet connection and audio/video quality beforehand to identify any potential issues. Consider using a wired connection for added stability, especially if you're experiencing Wi-Fi-related problems.

  3. Communicate Effectively: If you encounter a technology problem during the consultation, communicate openly with the patient or client. Explain the issue calmly and reassure them that you're working to resolve it promptly. Transparency can help alleviate any concerns and maintain trust.

  4. Have Backup Plans: Always have backup communication methods in place, such as a phone number or email address, in case video calls aren't possible. This ensures that the consultation can continue smoothly even if technical difficulties arise. Coviu phone is a great option to still conduct the call within the Coviu platform and maintain privacy.

  5. Document Issues: Keep a record of any technology issues encountered during consultations, along with the solutions implemented to resolve them. This documentation can help you troubleshoot similar issues in the future more efficiently and improve the overall telehealth experience.

In addition to these tips, we've developed a downloadable list of troubleshooting strategies that you can use in your consultations. With these, clinicians can effectively address unexpected problems during telehealth calls and ensure a smooth experience for both themselves and their patients or clients.


In conclusion, handling technology issues during telehealth consultations requires preparation, communication, and adaptability. By having strategies in place to troubleshoot common problems and remaining calm under pressure, healthcare professionals can ensure that telehealth consultations run smoothly and effectively for both themselves and their patients. Embracing telehealth technology while being mindful of its limitations is key to providing high-quality care in today's digital healthcare landscape.

Ready to make the switch to a purpose-built telehealth platform?

Virtual Engagement Platform Coviu


Start a 2-week free trial and start running consultations within just minutes! To learn more about Coviu book a call with one of our friendly team members here.

Sign up for Telehealth Tips and Tricks