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Discover Coviu Phone Telehealth

Coviu is the leading telehealth solution, providing scalable, secure and feature-rich video and phone consultations for healthcare businesses. 

Coviu Phone  📞📱

Make and receive phone calls with Coviu Phone.

Did you know you can use Coviu as a single platform for both video and phone consultations making clinic management easier for your practice?

Reap the benefits of Coviu Phone including:

  • Same account for both video and audio. Use your Coviu account to call clients on their phone when they can't do video.

  • Expand your boundaries. Use Coviu's virtual waiting area to respond to phone enquiries and leave phone calls for other users to answer. 

  • Privacy and Security. No need to share personal mobile numbers! Use your dedicated Coviu phone number to call clients on their phone.

  • Maintain a health hotline/health call centre where staff can respond to multiple incoming calls using the same line.

  • Create 24/7 accessibility with Voicemail functionality. Clients can leave voicemail messages when a call is unable to be taken. There are various options to configure your set-up to suit your practice workflow including the ability to send incoming calls to voicemail immediately, after a delay or when your clinic Waiting Area is out of hours.

To enable Coviu Phone and to learn more about our pricing options, see below or contact us.

A testimonial image of Coviu’s audio-only telehealth platform

"Being able to make phone calls out of Coviu provides me with the convenience and flexibility my practice needs. It also provides me with a much more stable connection when working from home which lies in a mobile black spot. Increasing flexibility of telephone connection with clients and other professionals is very important to me for consistency of service."

-  C.J.G. Psychologist

Requirements 

  • In order to enable Coviu Phone you must have an active Standard or Premium plan. Enterprise and Healthdirect customers are also able to enable Coviu Phone by contacting their account manager. 
  • To receive your very own Coviu phone number, identification verification and specific documentation is required for approval - just like getting a phone number from a Mobile Service Provider or Internet Service Provider. Learn more here.

Cost

Essentials Plan Standard Plan Premium Plan Enterprise Healthdirect

Not available. Upgrade to a Standard or Premium Plan. Learn how to upgrade your plan here.

 $15/month/account or $150/year/account to enable phone calls and receive a dedicated number. Price is subject to change. $15/month/account or $150/year/account to enable phone calls and receive a dedicated number. Price is subject to change.

App costs may differ. Please contact your Coviu account manager for assistance with a quote and activation of the App.

App costs may differ. Please contact your Healthdirect Video Call account manager for a quote and activation of the App.

Learn more

A Spotlight on Coviu Phone

Coviu, A Virtual Care Engagement Platform

Watch Coviu's CEO and Co-Founder Dr Silvia Pfeiffer discuss how Phone Consultations improve clinical outcomes, capacity, and workflow efficiencies via Coviu's virtual care engagement platform.

Coviu Customer Biosymm on Coviu Phone

Hear from Zoe Penders, AHPRA Registered Physiotherapist at Biosymm. Zoe speaks on how Coviu Phone works for Biosymm and the benefits they have received.

"I use Coviu for my video consultations and find it useful in my clinic management. The added feature allowing phone consultations and access to a dedicated clinic phone number makes it much easier."

- Victor Ojo, Geriatric Psychiatrist

Frequently Asked Questions

What is Coviu Phone?
Coviu Phone is Coviu's phone telehealth feature; it operates in the same way as if you are calling your clients using your organisation's landline or mobile phone. The difference is now you will be doing it virtually within your Coviu account.
What Coviu plans have this feature available?

This feature is available on the following plans:

  • Standard
  • Premium
  • Enterprise
It is not available if you are trialling Coviu through our 2-week free trial plan.
How much does it cost?

On the Standard or Premium plan, a Coviu Phone number costs $15 AUD/month or $150 AUD/year.

If you are on a custom Enterprise plan, the pricing is customised to your needs. Please speak to your organisation's Telehealth Coordinator or your Coviu account representative about having this feature set up.

How do I set up Coviu Phone?

To learn how to set up Coviu Phone, click here.

How do I set up Voicemail?

To learn how to set up Voicemail for Coviu Phone, click here.

How do I use Coviu Phone?

Click here to learn more about how you use Coviu Phone.

Are you a provider or a patient?

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As a patient, you do not need to sign up to a Coviu account. Your healthcare provider will use their account and send you a link to join at the time of your consultation.

Learn how to join a Coviu Call

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