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What Does Patient Engagement Software Do?

Patient engagement software refers to a range of digital tools and technologies designed to actively involve patients in their healthcare journey and encourage their participation in decision-making, self-management, and overall wellness. A leading platform in this space, Coviu discusses how similar software can improve patient outcomes, enhance patient-provider communication, and increase patient satisfaction.

Traditionally, healthcare has been largely provider-driven, with patients having limited involvement in their own care decisions and management. However, with the rise of consumerism, increased access to health information, and the recognition of patient empowerment, there has been a growing emphasis on engaging patients as active participants in their healthcare.

To date, the growth of patient engagement software has been shaped by several factors such as the widespread adoption of electronic medical records (EMR) and telehealth, as well as expanded reimbursements supporting the use of virtual care and associated applications.

patient engagement platforms

What is patient engagement software?

Patient engagement software leverages technology to facilitate engagement between patients and the healthcare system. It encompasses a variety of tools and applications, including patient portals, mobile apps, wearables, remote monitoring devices, health management platforms, and telehealth platforms such as Coviu. These technologies enable patients to access their medical records, communicate with healthcare providers, schedule appointments, receive educational resources, track their health metrics, and actively participate in shared decision-making.

There are several types of patient engagement software available, each with its own specific focus and functionality. Here are some common types:

1. Telehealth Platforms

Telehealth software enables virtual consultations and remote healthcare services. These platforms allow patients to have video or phone appointments with healthcare providers, seek medical advice, receive diagnoses, and discuss treatment plans from the comfort of their homes. Coviu is a global leader in telehealth with advanced functionality for healthcare.

2. Remote Patient Monitoring (RPM) Systems

RPM systems utilise technology to remotely monitor patients' health conditions and transmit data to healthcare providers. They often integrate with wearable devices, sensors, or other monitoring tools to track vital signs, chronic disease parameters, or medication adherence. Healthcare professionals can review the collected data and provide timely interventions or adjustments to treatment plans. Coviu has a two-prong RPM solution discussed further in this blog.

3. Patient Education and Engagement Platforms

These software solutions focus on delivering educational content and engagement tools to patients. They may provide personalised health information, interactive educational resources, decision aids, and tools to track and manage health goals. Many of Coviu's customers utilise its broad suite of features and group functionality to deliver educational sessions and materials, making it much more than just a telehealth platform.

4. Social Support and Community Platforms

These platforms create online communities or social networks where patients can connect with others who have similar health conditions or experiences. These communities offer a space for peer support, information sharing, and emotional well-being. Coviu supports the delivery of peer support with its group rooms and integrated tools for allied health


How can patient engagement platforms transform healthcare? 

The benefits of patient engagement software are numerous. It empowers patients by giving them access to their health information, promoting self-management and proactive decision-making. Patients can become more informed about their conditions, treatment options, and preventive measures. It also enables patients to communicate securely with their healthcare providers, reducing barriers to accessing care and improving care coordination.


1. Enhancing communication

Patient engagement software improves patient communication through features such as secure messaging, appointment scheduling and reminders, access to medical records and test results, health information sharing, educational resources, telehealth and virtual visits, and patient feedback mechanisms. These tools facilitate direct communication between patients and healthcare providers, enable informed conversations, and promote shared decision-making. Patient engagement software enhances the patient-centred approach, encourages active patient involvement, and fosters collaboration between patients and healthcare providers, resulting in effective information exchange and improved patient engagement in their healthcare journey.

2. Retaining patients

Platforms like Coviu are proven to increase patient retention with the improved convenience of remote healthcare delivery. The ability to set appointment reminders and schedule effectively via an online platform means patients are more likely to attend appointments, reducing no-shows. In addition, Patient engagement software may offer personalised care plans, medication reminders, and tracking tools for managing health conditions. This greater ability to personalise care and empower patients to participate in their treatments leads to heightened patient satisfaction rates and better long-term retention. 

3. Improving overall care

Improving healthcare outcomes overall, patient engagement software supports preventive care and chronic disease management by providing patients with educational resources, reminders, and tracking tools. By actively engaging patients in managing their health, practitioners can help prevent complications and reduce the need for costly interventions or hospitalisations. The software also supports better continuity of care leading to greater long-term healthcare management.

patient engagement softwares

Why should you adopt digital patient engagement platforms?

Practitioners should seriously consider adopting digital patient engagement platforms like Coviu to reduce costs and reap the benefits of virtual care. Three major advantages you can experience by adopting these platforms include:

1. Reduced administrative burden

Patient engagement software automates various administrative tasks such as appointment scheduling and reminders. This automation reduces the time and effort spent on manual administrative work, allowing practitioners to focus more on patient care.

2. Improved efficiency

By streamlining communication and information exchange between patients and practitioners, patient engagement software improves workflow efficiency. It minimises the need for phone calls, paper-based documentation, and repetitive tasks, enabling practitioners to allocate their time more effectively. Patient engagement software also enables seamless sharing of patient information between healthcare providers, improving care coordination. This reduces the need for duplicate tests, unnecessary procedures, and redundant consultations, leading to cost savings for practitioners and healthcare systems.

3. Decreased no-shows and cancellations

 Patient engagement software often includes features for appointment reminders and convenient scheduling options. These tools help reduce missed appointments and last-minute cancellations, maximising practitioners' productivity and minimising lost revenue.


Coviu:  all-in-one virtual care engagement platform


Coviu is a global leader in virtual care, standing out from its competitors as it unifies a number of patient engagement features under its all-in-one platform.  Rather than having to invest in a range of software, Coviu simplifies things for practitioners with over 50 patient-centric tools and features through its Apps Marketplace delivered via telehealth for individuals or groups. 

Notable apps include in-built assessment tools such as Pearson assessments and mental health questionnaires delivered in-calls, as well as customisable forms, remote patient monitoring solutions, features to support clinical workflows such as appointment scheduling and an advanced online waiting room, and more.

Coviu is also highly interoperable, integrating with almost any EHR software or patient management software (PMS). In addition, it meets strict privacy and security requirements for healthcare providers and is exceptionally easy to use with no downloads required - an entirely web-based system!

Built specifically for healthcare, Coviu makes the shift to patient engagement software a breeze with an intuitive, frictionless virtual care experience!



Patient engagement software has emerged as a valuable tool in the healthcare industry, leveraging technology to actively involve patients in their care and decision-making processes. It aims to improve patient outcomes, enhance patient-provider communication, and foster a patient-centred approach to healthcare delivery.

Coviu contributes to patient-centred care by increasing accessibility, fostering personalised interactions, supporting shared decision-making, ensuring continuity of care, enhancing patient education, and enabling remote monitoring.


Virtual Engagement Platform Coviu

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