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Telehealth in Schools with DfE SA | Case Study

The South Australian Department for Education (DfE) has implemented a flexible services response team for psychology and speech pathology services, transitioning into an exemplary virtual service delivery team with the help of Coviu. Team Manager Robbie Thomas and Senior Psychologist Lisa Hannaford share their insights and practical tips for improving efficiencies in school-based telehealth services in our latest case study.

Telehealth in Schools Example

In this case study, you'll explore:

Investing in Telehealth

Lisa and Robbie stress the importance of robust investment and strategic planning for successful telehealth implementation in schools, focusing on assessing all aspects of the operating model thoroughly.

Blended Clinical/Non-Clinical Team

The DfE's flexible services response team combines clinicians and non-clinicians to support telehealth in schools effectively. Training was provided to clinical staff, with Coviu offering additional platform training and the department introducing e-helper roles to assist with student/family liaison and test administration.

Establishing Guidelines and Processes for School Telehealth

Comprehensive guidelines and procedures were developed for schools, parents, and service providers, with support from Coviu's customer support. Multiple training packages and resources were also created and hosted on the intranet for easy access.

Telehealth Induction Materials for Students and Parents

A repository of resources was curated to boost confidence in utilising telehealth, including promotional videos and mock session footage. Lisa stresses the importance of such resources for building consumer confidence.

Telehealth Initiatives Specifically for Schools

The DfE established initiatives like TeleKits, which contain equipment and instructions for schools to set up temporary telepractice spaces, and permanent telehealth hubs. The Flexible Services Response Team collaborates with schools to
support telehealth service delivery.

Spotlight on Teleassessments

Coviu's integrated teleassessments feature offers several benefits, with Lisa and Robbie suggesting best practices for administering assessments in schools, including utilising virtual interactive tools.

Best Telehealth Use Cases for Schools

Telehealth in schools complements treatment plans, enhances case management and addresses staff shortages. Unique use cases include involving parents beyond logistical barriers and facilitating classroom observations.

Justifying Telehealth Investment for Schools

Securing buy-in involves assembling the right team and investing thoughtfully. Considerations include improving inclusion through interpreter services such as with the 2M Lingo App and measuring success by improving equity and access to allied health services statewide. 

Unlock the secrets to successful telehealth implementation in school settings by downloading the full case study today!



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