Watch the full interview here.
AC3 and Coviu collaborated to scale up telehealth consultations through the pandemic from 5,000 - 6,000 calls a month, to serving 30,000 calls a day in a very short space of time.
"We needed to get expertise on the ground very quickly to have people understand how infrastructure works and how infrastructure can scale. And so that's where AC3 came in.", says Nathan. "They came in, got an understanding of what the system did. Had a look at the architecture and the infrastructure, and got their heads around it and immediately proposed, to massively increase the monitoring that we had going on across the all the infrastructure.", he continues.
"They really were lifesaver in those early days of the pandemic. We couldn't hire people fast enough and we were trying to fulfil the needs of the organisation. We could be in a very different position now if it wasn't for AC3’s involvement with the company at that time."
This work enabled 60,000 health practitioners to continue to work through the COVID-19 pandemic, delivering essential healthcare services via 3.75 million telehealth consultations to an estimated 938,000 Australians under strict privacy and security requirements.