Tonic Media Waiting Room Video

Welcome to the Tonic Virtual Waiting Room

Health & wellness information for your clients, while they wait.

Coviu and Tonic Media Network have partnered together to provide health and wellness literacy for your clients in Coviu's virtual waiting room. Connect your clients to Australia's largest health and wellbeing media network while they wait for their virtual care consultation.

The Tonic App is a new and engaging alternative to playing music in the waiting room with video content specifically curated for your clients. The video is regularly updated and creates a safe and relaxing environment before the consultation begins. 


Benefits for Clients:
  • Capture attention with original, trustworthy programming designed to inform and empower clients whilst they wait for their appointment.

  • Featuring a carefully curated mix of content, the Tonic Virtual Waiting Room Video engages and informs clients while they wait, increasing client satisfaction. Clients that have a positive waiting experience are more likely to have a positive impression ahead of their session, leading to improved client satisfaction and higher retention rates.

  • Enhances the overall client experience, showing them that their comfort and wellbeing is valued, by making the waiting time enjoyable and beneficial.

Benefits for Practitioners:
  • This feature encourages clients to stay engaged and focused while they wait, which can lead to higher attentive levels during the appointment. This can facilitate more effective communication and collaboration between practitioners and their clients, leading to better health outcomes.

  • By keeping clients engaged, practitioners can better manage their time between appointments. Clients occupied with informative and entertaining content are less likely to become impatient or feel their wait time is prolonged.

  • These videos can promote healthy lifestyle choices, self-care techniques, and mental health resources, which can align with the practitioner's goal of promoting overall health and wellbeing. These videos can be leveraged to provide clients with additional tools and resources for managing health.




What's on Screen

  • Evidence-based, expert health advice.
  • 'Do anywhere' mindfulness and wellbeing exercise.
  • Carefully curated lifestyle programming.

Learn More

How to Install

The Tonic Virtual Waiting Room Video is already installed on your Coviu account!

To enable, follow these steps:

1. Head to the 'Configure' tab located on the left-hand side of your Coviu Dashboard navigation bar.

2. Once in Configure, under the 'Waiting Experience' tab, select 'Waiting Video' as your preferred waiting experience.

3. Click save. You now have the Tonic Virtual Waiting Room Video enabled.  

For Enterprise accounts, please reach out to your Coviu Account Manager to get this enabled. Similarly, for Healthdirect accounts, please contact your Healthdirect Video Call account manager for activation of the App.








About Tonic Media Network

Tonic Media Network is Australia’s largest health media network, with a long standing passion for delivering insightful health and wellbeing information to all Australians. They achieve this by actively reducing the knowledge gap between Healthcare Professionals and consumers.

Co-founded by Dr Norman Swan, Tonic Media Network engages with audiences who are actively seeking health advice, delivering evidence-based content in GP waiting rooms. By doing so, they provide a unique opportunity to educate, inform, and engage Australians at the point of care, empowering them to ask the right questions and make informed decisions about their own health in partnership with their health practitioner.

Customer Testimonial

"Clients have had all sorts of feedback, including wanting me to put them back into the waiting room!"

Dr Joanne Thorburn, Embodied Psychology

On-Demand Webinar

Dr Norman Swan Presents: Health & Wellness Information for Your Virtual Waiting Room

In this very special and exciting webinar, Dr Norman Swan joined us to discuss:

  • How telehealth enhances the therapeutic journey for your clients and patients

  • The benefits of the Tonic Virtual Waiting Room for both practitioners and clients/patients

  • How the video content is specifically designed and curated for your clients in mind

  • How the Tonic Media Virtual Waiting Room video content works together with Coviu's telehealth software

Dr Norman Swan was joined by Tonic Media Head of Content Emma Vidgen and Coviu CEO and Co-Founder, Dr Silvia Pfeiffer. 

Are you a provider or a patient?


Have Questions? Contact Us

Telehealth for Enterprise

For organisations with 25+ Providers



As a patient, you do not need to sign up to a Coviu account. Your healthcare provider will use their account and send you a link to join at the time of your consultation.

Learn how to join a Coviu Call

Chat to your provider about using Coviu