August Wrap Up - Get The Inside Scoop!

As we delve into the updates and news for August, we want to remind you of the robust security measures we have in place. In contrast to Zoom, which recently gained attention for the potential use of your video sessions to train their AI algorithms, Coviu takes a different approach to AI utilisation. We want to assure you that we won't adopt such practices. Unless you're involved in a particular AI research project on the Coviu platform, your data will remain untouched by us. Even in those cases, we collaborate with research institutions that adhere to ethical protocols and openly share their research results.

Coviu is a custom-developed telehealth platform that puts your safety at the forefront. This is what sets us apart from generic video conferencing applications that were not specifically designed for clinical consultations. We are dedicated to serving you, and your needs take precedence over everything else! To learn more about our certifications and the comprehensive security measures we have in place, click here.

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Coviu Customer Portal

The Coviu Customer portal is a customers one-stop shop to monitor and oversee their active and resolved support requests. Users can log a new support ticket, expedite tickets, ask questions or get updates on existing logged tickets without needing to come via our support team first. The portal can be accessed in Coviu via the ‘Help Hub', by clicking on ‘Log a Support Ticket’ or via our Help Centre by clicking the 'Customer Portal' link on the top right-hand side.

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Coming Soon

Multi-Factor Authentication

Soon we will be offering multi-factor authentication (MFA)! MFA will increase customers' platform security immensely by allowing users to turn on a secondary authentication method in addition to their password, through an authenticator app on their phone. When available, MFA will only be configured at the user-level, meaning that if a user chooses to turn it on, they can. However, Coviu Support can deactivate MFA for a specific user should something go wrong. 

For Enterprise Customers, Platform Administrators can deactivate MFA for a specific user should something go wrong. If you are using SSO already, users will not see MFA options in their settings. Your Coviu Account Representative will be able to answer any questions about this feature!

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Coviu Case Study

Coviu's recent case study with Spinal Life Australia explores how they use telehealth (Coviu) to enhance its mission to bring substantial and meaningful enhancements to the lives of individuals with physical disabilities through virtual group rooms. Spinal Life shed light on its experience, specifically on how virtual group rooms have elevated its services and the notable advantages they have seen from its hybrid healthcare approach.