Features
Connect to on-demand certified interpreters within seconds
Video Remote Interpreting (VRI) support helps healthcare providers get connected to interpreters when onsite interpretation services are not the most efficient or affordable option. 2M’s advanced VRI system seamlessly connects Limited English Proficiency, Hard of Hearing and Deaf patients with medical interpreters quickly and securely. Access to professionally qualified medical interpreters improves the patient experience and helps with quality control.
VRI sessions can dramatically reduce costs by shortening interpretation durations with effective communication that is contextually similar to onsite support while eliminating wait times and potentially high travel expenses.
Redial
Ability to redial the same interpreter within 2 minutes after the call ends. This gives you a chance to reach the same resource in a scenario when the call ends prematurely, without having to provide the context to a new interpreter.
Pre-call fields
Ability to capture information fields in customisable forms before starting calls for flexible data reporting.
Interpreter gender preference
Ability to strictly request a female or male interpreter.
Customisable interpreter routing
Ability to prioritise, limit or even exclude certain interpreters in the on-demand call queue. To request custom interpreter routing, contact your 2M lingo™ account manager.
