AI Notes Comparison: Which solution is right for you?
Heidi Health vs Coviu Assist vs Lyrebird Health
Clinics across Australia are increasingly adopting AI scribes to reduce clinician burnout, streamline documentation, and free up valuable time for patient care. But with several purpose-built solutions now available, choosing the right tool depends on your clinical setting, workflows, and digital maturity.
Whether you're running a fully virtual clinic, an in-person practice, or a hybrid model combining telehealth, phone, and in-person care, here’s how Heidi Health, Coviu Assist, and Lyrebird Health compare - three leading AI scribes designed specifically for healthcare.
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What Is Heidi Health?
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Heidi Health is an AI assistant for GPs, allied health, mental health, dental, and veterinary professionals, built with features like contextual commands (“Ask Heidi”), referral automation, and adaptive documentation flows.
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Heidi states that in real time it transcribes your consultation and does not store audio recordings permanently. Instead, only the transcript (text) is stored, and clinicians can manage retention settings. Heidi also notes that for Australian users, it uses data localisation solutions to meet regulatory requirements. In some cases, data may be processed outside Australia, but this is done using privacy safeguards that limit access and do not retain identifiable information.
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It integrates with EHRs and offers a web-based interface, but may require configuration and setup for smooth operation across hybrid consult types like phone and telehealth.
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What Is Coviu Assist?
Coviu Assist is a healthcare-grade AI scribe. It works across telehealth, phone, and in-person consultations - with no extra logins, no complex setup, and built-in patient consent enforcement.
Rather than functioning as a standalone tool, Coviu Assist is part of a broader clinical workflow solution, offering hosted telehealth, virtual waiting rooms, secure patient handovers to reception, and seamless transitions between care modes - all within a single, unified platform.
Clinicians can select from or create custom note templates tailored to their specialty - enabling fast, consistent documentation that aligns with diverse clinical needs.
Coviu is fully hosted in Australia, and all clinical audio, transcription, metadata, and notes are processed and stored onshore under rigorous governance - including ISO27001 certification, healthcare-grade encryption, and robust audit trails.
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What Is Lyrebird Health?
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Lyrebird Health offers ambient AI scribing that passively listens in to consultations, capturing natural speech to produce real-time clinical documentation. It focuses primarily on in-person and some telehealth setting, and offers integration with tools like Best Practice Premier.
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Lyrebird emphasises that it transcribes audio in real time on Australian servers, and destroys audio immediately after transcription. Documents are stored briefly (default 7 days) on encrypted servers within Australia, with options to shorten or extend retention. However, switching between consult types (e.g. phone to in-person) may introduce workflow friction.
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Feature Comparison
| Feature | Coviu Assist | Heidi Health | Lyrebird Health |
|---|---|---|---|
| Hosted in Australia | ✔ | ✔ | ✔ |
| Real-time transcription & note generation | ✔ | ✔ | ✔ |
| Customisable templates / specialty workflows | ✔ | ✔ | ✔ |
| Works for telehealth, phone & in-person | ✔ | ✘ | ✘ |
| Clinical code insertion (e.g. SNOMED, MBS) | ✘ | ✔ | ⚠ |
| Secure patient handover to admin/reception | ✔ | ✘ | ✘ |
| Security, privacy & data handling | ✔ | ✔ | ✔ |
| Patient consent features | ✔ | ✔ | ✔ |
| Virtual waiting rooms for patients | ✔ | ✘ | ✘ |
| Native to existing clinical workflow | ✔ | ⚠ | ✘ |
| Veterinary support | ✘ | ✔ | ✔ |
| Command-based interactions ("Ask Heidi") | ✘ | ✔ | ✘ |
| Custom note templates | ✔ | ✔ | ✔ |
| Generates letters & referrals | ✔ | ✔ | ✔ |
| Integration with major PMS systems | ⚠ | ✔ | ✔ |
| Requires separate setup | ✘ | ✔ | ✔ |
| Free trial | ✔ | ✔ | ✔ |
| Price | $79 per user/month (add-on) | $99 per user/month (Pro) | From $150 per user/month |
Legend: ✔ = Yes | ⚠ = Partial | ✘ = No
Disclaimer: The above comparison is based on publicly available information as of 20 September 2025. If you represent a vendor and believe any information requires correction, please contact us.
Summary: Which Scribe Suits Your Clinic Best?
Choose Coviu Assist
Best suited for hybrid and virtual clinics that want an AI scribe embedded into their telehealth, phone, and in-person workflows - all in one secure platform. With no app-switching, no external setup, and built-in patient consent, it offers a streamlined documentation experience alongside tools like virtual waiting rooms, patient handover to admin, and flexible note templates tailored to various specialties. Coviu Assist is ideal for healthcare teams seeking consistency, simplicity, and time savings across modes of care.
Ideal for: Hybrid and virtual clinics that need an AI scribe to work seamlessly across phone, telehealth, and in-person consults.
Choose Heidi Health
Designed for GPs and multi-specialty clinics working primarily in-person or within established EHR systems. Its strengths lie in advanced features like clinical coding, referral automation, and smart command prompts. It supports telehealth and phone settings but may require additional setup. Heidi is ideal for teams that want a deeply customisable AI assistant and are willing to manage more technical configuration.
Ideal for: Clinics wanting a powerful, flexible AI assistant that adapts over time, particularly in general practice and veterinary care.
Choose Lyrebird Health
Caters to clinicians who value ambient, passive listening with a strong privacy focus. It’s well-suited to in-person consultations where minimal tech interaction is preferred. With no long-term audio retention and rapid note generation, Lyrebird offers a hands-off experience - best for individual practitioners or small practices working primarily face-to-face.If you value ambient scribing with no manual inputs, fast document generation, and a focus on data privacy. Lyrebird’s passive listening model suits clinicians who prefer a “hands-off” AI experience, especially in in-person settings where real-time notes and certificates are key.
Ideal for: Individual clinicians or smaller practices with a strong focus on in-person consultations.
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