Your clinician collects your personal information to provide clinical services to you. As part of their services, they may use a software within this Coviu platform called Coviu Assist to record consultations and prepare file notes of your consultation so that they can provide you with the best care. Before they use the Coviu Assist software, they need your consent.

How Coviu Assist Works

Coviu Assist is a cloud-based software provided by Coviu Global Pty Ltd (ACN 608 925 060). Coviu Assist records consultations and prepares file notes for the practitioner, using third part(ies) for transcription and for generating file notes using the transcription summaries. If you agree to your clinician using Coviu Assist, Coviu will handle your personal information according to its privacy policy available via https://www.coviu.com/en-au/privacy-policy (see more details below). 

Your Consent

You can let your clinician know that you are comfortable with them using the Coviu Assist software verbally or by clicking ‘accept’.

You have the right to decline the use of Coviu Assist software for your consultation. Your decision will not affect the quality of care you receive from the clinician.

If you are accompanying a minor or a person who cannot give legal consent, you can still agree for the health professional to use the Coviu Assist software provided that you are their parent, legal guardian or are otherwise authorised (Authorised Representative).  

Privacy Collection Notice 

Your personal information that is inputted into the Coviu Assist software will be stored and dealt with according to Coviu’s Privacy Policy. You can access Coviu’s Privacy Policy. 

By agreeing to allow your clinician to use the Coviu Assist software you understand and agree that:

• Coviu’s Privacy Policy includes information about the collection, use and disclosure of your information. It also describes how you can access and correct your personal information, how you can make a privacy-related complaint and Coviu’s privacy-related complaint-handling process. You agree that you have read (or have had the opportunity to read) Coviu’s Privacy Policy; 
• your clinician may share your personal information with Coviu and the Coviu Assist software may record your consultation and prepare draft file notes for your health professional;
• the Coviu Assist software uses closed system language learning models hosted by third-party providers based in Australia. Being closed system models, these third party providers will not make any of your personal information available in any publicly accessible data site; 
• your consultation will be recorded and a transcript and file note will be created by the Coviu Assist software using AI licensed from third-party providers;
• Coviu may store your personal information for quality and assurance purposes and will comply with any data retention requirements of Australian law; and
• you can refuse to consent to your clinician using the Coviu Assist software and it will not affect the care that your clinician provides to you as part of your consultation.