How It Works

• To get started with Coviu Phone, head to Configure > Phone Setup in Coviu or contact our team for assistance. If you're on a Clinic or Enterprise plan, our team will handle setup for you as self-configuration isn’t available for these plans.
• Once set up, your practice will get a dedicated phone number. If you have an existing phone number, we can port it upon request - free of charge.
• You can receive and answer inbound calls to your Coviu phone number, just like any other VoIP system.
• Calls can be answered from within your consultation room or waiting area.
• Outbound calls can be made directly through Coviu's in-built softphone.
• There are no limits on concurrent calls in Coviu, and you can place customers on hold if needed.
• Coviu Phone includes voicemail functionality with customisation options to suit your needs.

What Can Coviu Phone Be Used for?

• Managing incoming calls to your reception desk, replacing your existing VOIP system or traditional handset.

• Transferring calls between reception and clinicians.

• Conducting telehealth appointments via phone (no longer requiring clinicians to use their personal mobile phones).

• Providing visibility across all phone and video activity in your practice.

Cost

The standard cost of Coviu phone is:

• $25 per user per month, or
• $250 per user per year

You must have a subscription to Coviu to purchase Coviu Phone.

Note:

• Practices on our Clinic or Enterprise plans with 3+ clinicians are eligible for discounted Coviu Phone pricing, and free Phone access for admin users. Get in touch with our team to learn more.
• Coviu Phone is not currently supported on Coviu's Essentials plan. Get in touch with our team to upgrade.

How to Install

To get started with Coviu Phone, head to Configure > Phone Setup in Coviu or contact our team for assistance.

If you're on a Clinic or Enterprise plan, get in touch with our team who can handle setup for you as self-configuration isn’t available for these plans.