Coviu Phone

Phone and Video in One Place

Coviu Phone brings phone and video together in one seamless platform, designed specifically for healthcare.

It supports your entire team — from receptionists managing calls to clinicians running telehealth appointments — without the need for multiple systems. By centralising communication, clinics gain efficiency, improve patient care, and maintain complete visibility over every interaction.

How It Works

  • To get started with Coviu Phone, head to Configure > Phone Setup in Coviu or contact our team for assistance. If you're on a Clinic or Enterprise plan, our team will handle setup for you as self-configuration isn’t available for these plans.
  • Once set up, your practice will get a dedicated phone number. If you have an existing phone number, we can port it upon request - free of charge.
  • You can receive and answer inbound calls to your Coviu phone number, just like any other VoIP system.
  • Calls can be answered from within your consultation room or waiting area.
  • Outbound calls can be made directly through Coviu's in-built softphone.
  • There are no limits on concurrent calls in Coviu, and you can place customers on hold if needed.
  • Coviu Phone includes voicemail functionality with customisation options to suit your needs.

What Can Coviu Phone Be Used for?

  • Managing incoming calls to your reception desk, replacing your existing VOIP system or traditional handset.

  • Transferring calls between reception and clinicians.

  • Conducting telehealth appointments via phone (no longer requiring clinicians to use their personal mobile phones).

  • Providing visibility across all phone and video activity in your practice.

Cost

The standard cost of Coviu phone is:

  • $25 per user per month, or
  • $250 per user per year

You must have a subscription to Coviu to purchase Coviu Phone.

Note:

  • Practices on our Clinic or Enterprise plans with 3+ clinicians are eligible for discounted Coviu Phone pricing, and free Phone access for admin users. Get in touch with our team to learn more.
  • Coviu Phone is not currently supported on Coviu's Essentials plan. Get in touch with our team to upgrade.

How to Install

To get started with Coviu Phone, head to Configure > Phone Setup in Coviu or contact our team for assistance.

If you're on a Clinic or Enterprise plan, get in touch with our team who can handle setup for you as self-configuration isn’t available for these plans.

 

 

Phone and Video in One Place

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As a patient, you do not need to sign up to a Coviu account. Your healthcare provider will use their account and send you a link to join at the time of your consultation.

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