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AI Notes Comparison: Which solution is right for you?

Heidi Health vs Coviu Assist vs Lyrebird Health

 

Clinics across Australia are increasingly adopting AI scribes to reduce clinician burnout, streamline documentation, and free up valuable time for patient care. But with several purpose-built solutions now available, choosing the right tool depends on your clinical setting, workflows, and digital maturity.

 

Whether you're running a fully virtual clinic, an in-person practice, or a hybrid model combining telehealth, phone, and in-person care, here’s how Heidi Health, Coviu Assist, and Lyrebird Health compare - three leading AI scribes designed specifically for healthcare.

 

 

heidi-ai-notes

What Is Heidi Health?

    • Heidi Health is an AI assistant designed for GPs, allied health, mental health, dental, and even veterinary professionals. Known for its contextual commands ("Ask Heidi"), referral automation, and adaptive documentation, Heidi supports clinicians with powerful note generation and administrative shortcuts.

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      It integrates with EHRs and offers a web-based interface, but may require configuration and setup for smooth operation across hybrid consult types like phone and telehealth.

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What Is Coviu Assist?

  • Coviu Assist is a healthcare-grade AI scribe built directly into the Coviu platform. It works instantly across telehealth, phone, and in-person consults - with no extra logins, no complex setup, and built-in patient consent.

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    Rather than functioning as a standalone tool, Coviu Assist is part of a broader clinical workflow solution, offering features such as virtual waiting rooms, secure patient handovers to reception, and seamless transitions between care modes - all within a single, unified platform.

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    Clinicians can select from or create custom note templates tailored to their specialty, enabling fast, consistent documentation that aligns with diverse clinical needs. It’s a simple, embedded solution that complements and enhances existing care delivery without adding friction.

     

 

coviu-ai-notes
lyrebird-ai-notes

What Is Lyrebird Health?

    • Lyrebird Health offers ambient AI scribing  that passively listens in to consultations, capturing natural speech to produce real-time clinical documentation. It focuses primarily on in-person and some telehealth setting, and offers integration with tools like Best Practice Premier.

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      Lyrebird is well-suited to clinicians who want a minimalist intervention, privacy-first experience, with features like no audio storage and QR-based consent prompts. However, switching between consult types (e.g. phone to in-person) may require workflow adjustments.

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Feature Comparison

 

Feature Coviu Assist Heidi Health Lyrebird Health
Hosted in Australia ✔ ✔ ✔
 Real-time transcription & note generation  ✔  ✔  ✔
 Customisable templates /specialty workflows  ✔  ✔  ✔
Works for telehealth, phone & in-person ✔ ✘ ✘
 Clinical code insertion (e.g. SNOMED, MBS)  ✘  ✔  ⚠
 Secure patient handover to admin/reception post-consult  ✔ ✘ ✘
 Security, privacy & data handling  ✔  ✔  ✔
 Patient consent features  ✔  ✔  ✔
 Virtual waiting rooms for patients  ✔ ✘ ✘
Native to existing clinical workflow ✔ ⚠ ✘
 Veterinary support  ✘  ✔  ✔
 Command-based interactions ("Ask Heidi")  ✘  ✔  ✘
Custom note templates ✔ ✔ ✔
Generates letters & referrals ✔ ✔ ✔
Integration with major PMS systems ⚠ ✔ ✔
Requires separate setup ✘ ✔ ✔
 Free trial  ✔  ✔  ✔
 Price $79 per user/month (add on) $99 per user/month (pro plan) From $150 per user/month

 

Legend:
✔ = Yes | ⚠ = Partial or limited | ✘= No

 

Disclaimer: The above comparison is based on publicly available information as of 20 September 2025. If you represent a vendor and believe any information requires correction, please contact us.

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Summary

Choose Coviu Assist

If you want a secure, compliant AI scribe that works seamlessly across telehealth, phone, and in-person consultations, with no extra logins, no switching between apps, and built-in patient consent. Coviu Assist is best for clinics that prioritise workflow simplicity, hybrid delivery, and integrated tools - including virtual waiting rooms, patient handovers, and real-time admin automation.

 

Ideal for: Hybrid and virtual clinics looking for an AI scribe that enhances - not disrupts existing workflows.

 

 

Choose Heidi Health

If you’re a GP or specialist working primarily in-person or via traditional EHR setups, and want advanced AI features like referral automation, clinical coding, and custom prompts. Heidi is especially strong for high-volume GPs, as well as multi-specialty clinics willing to invest in setup and configuration.

 

Ideal for: Clinics wanting a powerful, flexible AI assistant that adapts over time, particularly in general practice and veterinary care.

 

 

Choose Lyrebird Health

If you value ambient scribing with no manual inputs, fast document generation, and a focus on data privacy. Lyrebird’s passive listening model suits clinicians who prefer a “hands-off” AI experience, especially in in-person settings where real-time notes and certificates are key.

 

Ideal for: Individual clinicians or smaller practices with a strong focus on in-person consultations and minimal setup.

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Any Questions?

What is the best AI scribe for hybrid clinics?
Coviu Assist is the best AI scribe for hybrid clinics that deliver care via telehealth, phone, and in-person consultations. It’s fully embedded into the Coviu platform, with built-in consent and seamless transitions across care modes.
What’s the difference between ambient and active AI scribing?
Ambient AI scribing, like Lyrebird Health, passively listens in the background to generate notes, often suited to in-person consults. Active AI scribing, like Coviu Assist, starts with patient consent and captures structured notes during live telehealth, phone, or in-person consultations, offering greater control and compliance.
Does Heidi Health or Lyrebird Health work for phone consultations?
Heidi Health and Lyrebird Health both support some telehealth workflows, but they require separate setup and do not offer full phone consultation integration. Coviu Assist is the only AI scribe natively integrated into a phone and video platform.
How much do AI scribes cost in Australia?
Pricing varies by provider. As of 2025, Coviu Assist costs AUD $79 per user/month (as an add-on), Heidi Health’s Pro plan is USD $99 per user/month, and Lyrebird Health starts from AUD $150 per user/month depending on usage.
Can I try Coviu Assist before committing?
Yes, Coviu Assist offers a free trial with no credit card required. This lets you experience its AI scribing across telehealth, phone, and in-person settings before deciding.
Are AI medical scribes compliant with Australian healthcare privacy laws?
Yes, all three platforms - Coviu Assist, Heidi Health, and Lyrebird Health offer healthcare-grade security and comply with Australian privacy regulations.

 

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