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Run a Smoother Practice

When you’re managing both people and processes, Coviu helps connect the dots. From easy scheduling, to managing arrivals and payments, Coviu can help your telehealth workflows run smoothly, efficiently, and without unnecessary stress.

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See Your Workflow Flow - From Start to Finish

Effective practice management looks to deliver a smooth experience for patients, admin staff and clinicians. Coviu ensures a seamless virtual experience for patients, while ensuring admin staff and clinicians can work collaboratively to save time, improve patient experience and avoid administrative headaches.

Patient Booking & Reminders

Patients receive appointment reminders (with Coviu waiting links) automatically - increasing attendances and reducing no‑shows.

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Virtual Check-In

Patients arrive in a secure waiting area, while reception manages flow and clinicians can monitor arrival status.
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Consultation

Reliable video consultations supported by clinical tools - no downloads for patients, minimal friction for clinicians.

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AI-Assisted Notes

Clinicians capture accurate draft notes during consults - reducing after‑hours admin.

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Handover

Patient is routed back to reception for scheduling, follow‑ups and PMS updates.

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Payments & Finish

Native payments functionality helps capture revenue earlier in the day - reducing bad debt and day‑end chaos.

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Support Your Team, Reduce Burnout

Clinicians and reception teams thrive in environments that reduce ambiguity and unnecessary work. Coviu helps you create workflows that prioritise:

 

Clear patient handovers between reception and clinicians.
Clear patient handovers between reception and clinicians.
Shared visibility into consult status and waiting room changes.
Shared visibility into consult status and waiting room changes.
Tools that reduce interruptions and allow staff to stay in their zone of work.
Tools that reduce interruptions and allow staff to stay in their zone of work.
Fewer follow‑ups for missing payments or unclear appointment links.
Fewer follow‑ups for missing payments or unclear appointment links.
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“Since switching to Coviu, our team feels more in sync. Reception isn’t chasing clinicians, and handovers are smooth. It’s taken the pressure off everyone – we spend less time untangling issues and more time supporting patients.”
Sarah L

Practice Manager, Allied Health Clinic

Built to Work Alongside Your PMS

Your PMS holds patient records and scheduling - and that’s where they should stay. Coviu exists outside your PMS, not as a replacement, to enable real‑time patient flow and virtual care workflows.

 

PMS Reduced
Fewer systems to juggle - each tool doing what it does best
Fewer systems to juggle - each tool doing what it does best
Reduced double data entry and admin friction
Reduced double data entry and admin friction
Rapid setup with familiar dashboards for reception and clinicians
Rapid setup with familiar dashboards for reception and clinicians
Better coordination without technical complexity
Better coordination without technical complexity
Explore PMS Compatibility

Purpose Built, Not Repurposed

When you’re overseeing clinical operations and compliance, trust in your systems matters. Coviu’s ISO 27001 certification and privacy alignment support secure data handling and auditable processes across your team.

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Practice Manager FAQ's

How does Coviu work with our existing PMS?

Coviu works alongside your PMS (no replacement needed), focusing on real‑time virtual care workflows and communication.

Do patients need to install software?

No. Patients click a link - that’s it. No downloads, no accounts.

Can we automate reminders?

Yes. Coviu waiting links can be included in SMS reminders via your PMS or automation workflows.

Does Coviu help with payments?

Yes - native payment tools mean less chasing and earlier revenue capture.

What support is available for staff training?

Coviu includes support, guides and onboarding resources tailored for reception and admin teams.

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Run a Calmer, More Coordinated Clinic