Healthengine vs Coviu for Specialist Practices

What is Coviu?

Coviu started as an Australian telehealth platform. Today it also handles the paperwork before each appointment: sending patients the forms their appointment type needs, chasing what's missing and writing the answers into your PMS. It sits beside your practice management software, and one tracking board shows your team what is still to come back.

Telehealth runs from the same patient link as the forms, and payments are coming soon. Works with Gentu, Halaxy, MediRecords, Cliniko and Nookal, with no app or login for patients.

What is Healthengine?

Healthengine is an Australian online booking and patient engagement platform. Patients find and book practices through its marketplace, new and existing, including after hours, and practices can fill cancellations from a waitlist.

It has since grown beyond bookings. Practices can send new patient forms, set up reminders, take payments and run telehealth appointments. Its roots are in general practice, and most of its tools are built around how GP clinics run.

Coviu

Healthengine

Patient bookings

Online booking for patients, 24/7

Listing on a patient marketplace

Waitlists to fill cancellations

Online repeat scripts, referrals and certificates

Patient payments

Coming soon

Getting each appointment ready

Integrates with your practice management software

Scored questionnaires

Forms sent automatically by appointment type

Limited

Build your own forms, or bring your existing ones

Consent and assignment of benefit forms

Automatic reminders for incomplete forms, on timing you set

One tracking board of every appointment and what is outstanding

Patient details written into your PMS field by field

Limited

Choose per form whether answers go straight in or wait for approval

For patients

Complete on phone or desktop, no app or login

Telehealth, with a view of who has arrived

Hosted in Australia

Automation

The right forms go out by themselves

Set which forms each appointment type needs, and when: on booking, days ahead or the morning of. Coviu reads your appointment book and sends them.

✓ One link per patient, no app or login
✓ Your forms, your workflows, set up for your practice

Reminders

The chasing runs itself

Patients who haven’t finished get reminders on the schedule you set. Once they’re done, the reminders stop.

✓ You set the timing
✓ Resend a link any time, even while the patient is on the phone

Write-back

Answers go into your PMS, not an inbox

Registration and demographic details write into the patient record field by field, and the full form saves to their file. Nobody downloads, uploads or retypes it.

✓ You choose per form: straight in, or a quick approve
✓ Works with Gentu, Halaxy, MediRecords, Cliniko and Nookal

Visibility

One tracking board for every appointment

See every upcoming appointment across the week: what has been sent, what has come back and what is overdue.

✓ Know what needs attention, before it becomes a problem
✓ See who is ready before the day starts

“It’s all laid out across multiple days. Super clean, super easy to use. That’s what I love about it.”

Practice admin

“It doesn’t make you less personable. It helps you be more personable, because the tasks that were draining you are taken care of, so you can sit down and be more focused and present.”

Practice admin

Bookings land in your PMS

Patients book the way they do now: online, by phone or at your front desk. Healthengine bookings count too. Each one lands in your practice management software.

Bring your forms

Send us your current registration, consent and assignment of benefit forms. We set them up with you and match them to your appointment types.

Patients get one link

Coviu sees each new appointment and sends the patient one link to everything they need. They complete it on their phone or desktop.

Reminders follow up

Anyone who hasn’t finished is reminded on the timing you set, and your tracking board shows what is still outstanding.

Details land in your PMS

Patient details write into the record and the full form saves to their file. Nothing to retype.

Choose Healthengine

Best for practices that want online booking and patient engagement in one place: a marketplace listing, bookings after hours, waitlists to fill cancellations and an AI receptionist for routine calls.

Ideal for: practices that take most of their bookings online.

Choose Coviu

Best for specialist practices where patients arrive by referral, and the work is getting every appointment ready: forms sent by appointment type, the chasing handled, one tracking board of what is outstanding and answers written back into your PMS. Forms, reminders and extensive write-back are the core of what Coviu does, not an add-on to a booking platform.

Ideal for: specialist practices where consent, assignment of benefit and specialty questionnaires come before every consult.

Use both

Best for specialist practices that take some bookings online but get most patients by referral: keep Healthengine for the booking and move your forms to Coviu. Coviu picks up every appointment once it is in your PMS, however it was booked. Decide which one sends your new patient forms, so patients aren’t asked twice.

Ideal for: specialist practices already taking online bookings through Healthengine.

Healthengine vs Coviu FAQs

It depends on where your patients come from, and many practices use both. Healthengine’s strength is online booking and patient engagement. Coviu handles what specialist practices spend their time on once an appointment is booked: getting each patient’s forms, consent and assignment of benefit done and into your PMS.

Yes, and you don't need to leave Healthengine to use Coviu. Coviu doesn't take online bookings, so many practices keep Healthengine for that. Coviu works from the appointments in your PMS, including Healthengine bookings, and handles what comes next: forms sent by appointment type, reminders, one tracking board of what's outstanding and write-back into your PMS. Decide which one sends your new patient forms, so patients aren't asked twice.

No. Coviu doesn't take bookings or run a patient marketplace.

Gentu, Halaxy, MediRecords, Cliniko and Nookal. What writes back into each one depends on what that system allows.

Registration and demographic details write into the patient record field by field, and a PDF of the completed form saves to the patient's file. What writes back varies by PMS. In Gentu, for example, questionnaire responses save as a PDF rather than into separate fields.

You choose. Each form can go straight in, or wait for a one-click approval from your team.

Coviu sends reminders on the schedule you set. Anything still outstanding shows on the tracking board, so your team can call or resend the link.

Yes. Coviu includes a pre-assignment template, captures the patient’s electronic signature and keeps it with their record. Verbal assignment is accepted during the transition period until 30 June 2027, according to the Department of Health. Compliance stays with your practice. Coviu supplies the record.

No. Patients get one link by SMS and complete everything on their phone or computer.

Coviu is built for specialist practices, where patients arrive by referral and each appointment type needs its own forms, consent and assignment of benefit. GP practices focused on online bookings may be better served by Healthengine.

Yes. Telehealth consults run in Coviu, and the waiting room shows who has arrived, so your team can call anyone who hasn’t before the consult starts.

Coviu stores your data in Australia. The only exception is text messages to patients, which are sent through a provider that processes them overseas. Patient information is never shared for advertising or AI training.

Healthengine books the patient. Coviu gets them ready.