Healthengine vs Coviu for Specialist Practices

Healthengine forms vs Coviu

Healthengine brings in new patients. Coviu gets patients ready.

GP practices win many of their patients online, and that is what Healthengine is built for. Specialist practices work differently. Patients arrive on a referral from their GP, and the work is everything that has to happen before the first appointment: the forms, the consent, the assignment of benefit, the chasing, and getting it all into your practice management system.

Plenty of specialist practices use both. Below, we compare the two feature by feature, show where each one fits, and explain how they work together.

What is Coviu?

Before every specialist appointment there is a list: registration, medical history, consent, assignment of benefit. Today that list usually lives in someone's head, a stack of PDFs and a Friday morning of texting patients.

Coviu sits beside your practice management system and takes that list on. It reads your appointment book, sends each patient the forms their appointment type calls for, reminds anyone who hasn't finished, and shows your team one board of what is outstanding. When a form comes back, the patient's details write into their record and the full form saves to their file. Nothing lands in an inbox waiting to be retyped.

Coviu works with Gentu, Halaxy, MediRecords, Cliniko and Nookal. Patients complete everything on their phone from a single link, with no app and no login.

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What is Healthengine?

Healthengine is an Australian online booking platform and patient marketplace. Practices list on Healthengine so patients can find them and book online, including after hours. Healthengine says its marketplace receives more than 3.1 million visits a month and that over 105 million bookings have been made through it.

Alongside bookings, Healthengine offers new patient forms, reminders, waitlists, patient payments, telehealth and an AI receptionist aimed at GP practices. It also offers a specialist package with bookings, digital forms and referral capture.

Most of Healthengine's product and marketing is built around one goal: bringing practices more bookings. That matters most to practices whose patients find them online.

Features

Coviu

Healthengine

Winning new patients online

Online booking for patients, 24/7

Listing on a patient marketplace

Waitlists to fill cancellations

Online repeat scripts, referrals and certificates

Patient payments

Coming soon

Getting each referred patient ready

Integrates with your practice management system

Forms sent automatically by appointment type

Build your own forms, or bring your existing ones

Consent and assignment of benefit forms

Automatic reminders for incomplete forms, on timing you set

One board of every upcoming appointment and what is outstanding

Patient details written into your PMS field by field

Choose per form whether answers go straight in or wait for approval

For patients

Complete on phone, no app or login

Telehealth, with a view of who has arrived

Hosted in Australia

“That is awesome. That’s been a real tough one for us. Even with Healthengine, certain things don’t always come across.”

Anna R.

Surgeon and practice owner, oral and maxillofacial surgery practice

“It’s all laid out across multiple days. Super clean, super easy to use. That’s what I love about it.”

Bryan G.

Practice admin and technology lead, oral and maxillofacial surgery practice

“It doesn’t make you less personable. It helps you be more personable, because the tasks that were draining you are taken care of, so you can sit down and be more focused and present.”

Bryan G.

Practice admin and technology lead, oral and maxillofacial surgery practice

“Being joined up with Gentu is a major step in the right direction.”

Guy L.

Practice manager and director, urogynaecology practice

Write-back

Answers go into your PMS, not an inbox

Registration and demographic details write into the patient record field by field, and the full form saves to their file. Nobody downloads, uploads or retypes it.

✓ You choose per form: straight in, or a quick approve
✓ Works with Gentu, Halaxy, MediRecords, Cliniko and Nookal

Automation

The right forms go out by themselves

Set which forms each appointment type needs, and when: on booking, days ahead or the morning of. Coviu reads your appointment book and sends them.

✓ One link per patient, no app or login
✓ Build your own forms or bring the ones you use

Reminders

The chasing runs itself

Patients who haven’t finished get reminders on the schedule you set. Once they’re done, the reminders stop.

✓ You set the timing
✓ Step in on any patient, any time

Visibility

One board for every appointment

See every upcoming appointment across the week: what has been sent, what has come back and what is overdue.

✓ Resend a link while the patient is on the phone
✓ Know who is ready before the day starts

Keep your bookings as they are

Patients keep booking the way they do now, online through Healthengine, by phone or at your front desk, straight into your practice management system.

Bring your forms

Send us your current registration, consent and assignment of benefit forms. We set them up with you and match them to your appointment types.

Patients get one link

Coviu sees each new appointment and sends the patient one link to everything it needs. They complete it on their phone.

Reminders follow up

Anyone who hasn’t finished is reminded on the timing you set, and your board shows what is still outstanding.

Details land in your PMS

Patient details write into the record and the full form saves to their file. Nothing to retype.

Choose Healthengine

Best for practices that win new patients online: a marketplace listing, bookings after hours, waitlists to fill cancellations and an AI receptionist for routine calls. If that is bringing you patients, keep it. Coviu doesn’t take bookings and isn’t trying to replace them.

Ideal for: GP and specialist practices growing their patient base online.

Choose Coviu

Best for specialist practices where patients arrive by referral, and the work is getting every appointment ready: forms sent by appointment type, the chasing handled, one board of what is outstanding and answers written back into your PMS. Forms, reminders and write-back are the core of what Coviu does, not an add-on to a booking platform.

Ideal for: specialist practices where consent, assignment of benefit and specialty questionnaires come before every consult.

Use both

Best for specialist practices that win some new patients online but get most by referral: keep Healthengine for the booking and move your forms to Coviu. Coviu picks up every appointment once it is in your PMS, however it was booked. Decide which one sends your new patient forms, so patients aren’t asked twice.

Ideal for: specialist practices already taking online bookings through Healthengine.

Healthengine vs Coviu FAQs

It depends where your patients come from, and many practices use both. Healthengine’s strength is bringing in new patients through online bookings. Coviu handles what specialist practices spend their time on once an appointment is booked: getting each patient’s forms, consent and assignment of benefit done and into your PMS.

Most specialist patients arrive with a referral from their GP rather than finding a specialist online. The admin that follows the referral is where the time goes.

No. Coviu doesn’t take online bookings, so if Healthengine brings you new patients, keep it. Coviu works from the appointments in your PMS, including those booked through Healthengine.

Yes. Many specialist practices keep Healthengine for online bookings and use Coviu for what happens after the booking: forms sent by appointment type, reminders, one board of what is outstanding and write-back into your PMS. Decide which one sends your new patient forms, so patients aren’t asked twice.

Healthengine is built to bring you more bookings. Coviu is built for the work after the booking: getting forms completed, seeing what is outstanding and getting answers into your PMS without retyping.

No. Coviu doesn't take bookings or run a patient marketplace.

Gentu, Halaxy, MediRecords, Cliniko and Nookal. What writes back into each one depends on what that system allows.

Registration and demographic details write into the patient record field by field, and a PDF of the completed form saves to the patient's file. What writes back varies by PMS. In Gentu, for example, questionnaire responses save as a PDF rather than into separate fields.

You choose. Each form can go straight in, or wait for a one-click approval from your team.

Coviu sends reminders on the schedule you set. Anything still outstanding shows on the board, so your team can call or resend the link.

The board shows every upcoming appointment and the status of each form against it: sent, completed or overdue.

Registration, medical history, consent and assignment of benefit forms are ready to use. You can build your own or bring the forms you already have, and we set them up with you during onboarding.

Coviu captures an electronic assignment of benefit signature and keeps it with the patient's record. Verbal assignment is accepted during the transition period until 30 June 2027, according to the Department of Health. Compliance stays with your practice. Coviu supplies the record.

No. Patients get one link by SMS and complete everything on their phone or computer.

Coviu is built for specialist practices, where patients arrive by referral and each appointment type needs its own forms, consent and assignment of benefit. GP practices focused on online bookings may be better served by Healthengine.

Yes. Telehealth consults run in Coviu, and the same board shows who has arrived in the waiting room, so your team can call anyone who hasn't before the consult starts.

In Australia. Patient information moves only between your Coviu account and your practice management system, and is never shared for advertising or AI training.

We set Coviu up with you, including your forms and appointment types. Most practices start with one appointment type and add more from there.