Coviu Phone allows you to assign dedicated clinic numbers based on how your organisation is structured.

For multi-site clinics, you can allocate separate numbers per location or centralise calls through a shared main number with smart routing to different teams. This ensures flexibility while maintaining a professional, clinic-branded presence.

Our team can help configure the setup that best suits your operational workflow.

Yes. Coviu Phone includes built-in voicemail with custom greetings and after-hours handling.

You can set tailored messages for different times of day, route missed calls to specific team members, or direct callers to alternative instructions when your clinic is closed.

This helps ensure patients always receive clear guidance - even when your team is unavailable.

Absolutely. Coviu Phone is designed for busy clinics, not individual users.

Multiple team members can make and receive calls, transfer between clinicians or admin, and manage inbound enquiries collaboratively. Smart routing reduces bottlenecks and helps ensure calls reach the right person the first time.

Admins also have visibility into call activity, supporting better follow-up and oversight.

Yes. Coviu Phone operates within Coviu’s secure, healthcare-grade infrastructure.

Calls are handled in alignment with Australian Privacy Principles (APPs), with ISO 27001-certified security controls in place. Role-based access, encryption safeguards, and audit trails help protect sensitive information and maintain professional standards.

Clinicians can also avoid using personal mobiles, ensuring privacy for both staff and patients.

Have a look at our pricing page to find out more.