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A Virtual Waiting Area That Sets the Tone for Care

Turn waiting time into a calm, engaging experience. Coviu’s Virtual Waiting Area welcomes patients with curated health and wellbeing content - so they arrive focused, informed, and ready for their consult.


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Clarity Before the Consult

The Coviu Waiting Area isn’t just a space - it’s the first step in a structured, reliable workflow. 

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A calm first impression

Patients are welcomed into a relaxed, purposeful space instead of silence or generic music.
A calm first impression
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Reduced perceived wait time

Engaging content makes waiting feel shorter and more intentional.
Reduced perceived wait time
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Health-focused engagement

Personalise your waiting room with your clinic’s branding for a welcoming patient experience.

Health-focused engagement
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No setup required for patients

Patients simply join - the Waiting Area works by default.
No setup required for patients

Why the Waiting Area Matters

In physical clinics, the waiting room shapes expectations, mood, and readiness. Virtual care is no different. The Coviu Waiting Area is designed to prepare patients mentally and emotionally before the consult even begins.

Better prepared patients

Calm, focused patients are ready to engage from the moment the consult begins.

Stronger first impressions

A welcoming experience sets a professional tone for care.

Smoother starts

Less tension, fewer distractions - just a more composed start to every consult.

Virtual Waiting Area FAQs

What is the Coviu Waiting Area?

It’s a virtual lounge patients enter before their video consultation, designed to prepare them for care.

Do all patients go through the Waiting Area?

Yes. Patients are placed in the Waiting Area before every virtual consult.

What content is shown in the Waiting Area?

Curated health and wellbeing videos provided through the Tonic Media Network.

Is the Waiting Area available on all plans?

Yes. The Waiting Area is available across all Coviu plans.

Make Waiting Part of the Care Experience

Replace silence and generic music with a waiting experience that calms, informs, and prepares patients for care. With Coviu, the consult starts the moment they join.

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Virtual Rooms That Feel Real

By giving clinicians a consistent space to work from, clinics reduce friction, improve continuity, and scale telehealth with confidence.

 

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