Lexie Coventry
Speech Pathologist at Talkativity
When Covid-19 first began like all Victorian businesses we had to figure out how to carry out our usual work over a screen. This initially was a huge challenge, however, now we all feel like experts conducting telehealth sessions!
Our practice is based in a metropolitan area however we now have clients as far west as Victoria and Gippsland. Thanks to Coviu we are able to provide services to these areas.
I work mostly in schools, while in-person therapy has its benefits, it can be difficult to speak to parents and carers. With telehealth, I am now able to speak with the parents of my clients more regularly with a simple click of a button.
"[Telehealth] initially was a huge challenge, however, now we all feel like experts conducting telehealth sessions!"
Lexie Coventry on picking up telehealth during the pandemic
We were able to stay open and provide much-needed support to many vulnerable families.
We are now able to offer services to regional Victoria. Using telehealth as a means of providing therapy also means that if families are isolating or have a few symptoms, their session can still go ahead and doesn't need to be cancelled.
We did not do any telehealth prior to COVID-19. Currently, somewhere between 30-50% of our appointments are done virtually.
I hope telehealth is always an option for those who prefer it. Many of my clients who are Autistic prefer to speak over a screen as it makes them feel more comfortable and removed the social load that would exist in a face to face conversation.
We were unable to conduct assessments during our telehealth sessions with the standard video conferencing software that we were using. Then we learned that Coviu partnered with Pearson Clinical, that's exactly what we needed, so we made the switch.
The live chat is amazing. During those very stressful times when we just started doing telehealth and encountered troubleshooting difficulties, the live chat with a Coviu expert has been such a great help. They have always been able to answer questions and understand my sense of urgency.
If you would like your telehealth story to be featured, click here.
To learn more about Coviu and how to implement telehealth into your practice book a demo!